Privacy Policy

1. Introduction

Welcome to Saintense. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website saintense.com or use our services, including our HIPAA-compliant life coaching services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site or use our services.   

2. Information We Collect

We may collect information about you in a variety of ways, including Protected Health Information (PHI) when you use our life coaching services. The information we may collect on the Site and during coaching sessions includes:   

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests.   
• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.   
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.   
• Protected Health Information (PHI): Information related to your past, present, or future physical or mental health or condition, the provision of health care to you, or the past, present, or future payment for the provision of health care to you, that is created or received by us. This may include, but is not limited to, information shared during coaching sessions, assessments, and related communications. We are committed to maintaining the confidentiality of this PHI in accordance with HIPAA regulations.   

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience.Specifically, we may use information collected about you via the Site and during coaching to:   

• Create and manage your account.
• Process your transactions and send you related information, including purchase confirmations and invoices.   
• Improve our website and services.   
• Communicate with you about promotions, upcoming events, and other news about products and services.
• Provide life coaching services, including maintaining records, scheduling appointments, and communicating about your progress.
• Use PHI as permitted or required by HIPAA, including for treatment, payment, and healthcare operations.

4. Sharing of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:   

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.   
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. We will enter into Business Associate Agreements (BAAs) with third-party service providers who have access to PHI, as required by HIPAA.   
• As Required by HIPAA: We may disclose PHI as permitted or required by HIPAA, including for treatment, payment, and healthcare operations, or as required by law. We will not disclose your PHI without your written authorization, except as permitted by HIPAA.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information and PHI. These measures include encryption, access controls, and regular security audits. We are committed to maintaining the confidentiality and security of your information in accordance with HIPAA regulations. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.   

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we havecollected personal data from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. We also do not provide life coaching services to children under 13.   

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons, including changes to HIPAA regulations. We will notify you of any changes by posting the new policy on our website.   

8. Contact Us

If you have questions or comments about this Privacy Policy, including questions about HIPAA compliance, please contact us at:

Saintense info@saintense.com

Effective Date: January 11, 2025

Revised: March 28, 2025